Shipping policy

Thank you for your order! Here's what to expect after you place it.

Processing Time
All orders are processed within 2–4 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email once your order ships.

Shipping Times
Once shipped, estimated delivery times are:

Domestic (US): 5–8 business days
International: 10–21 business days depending on destination and customs clearance

Note: These are estimates, not guarantees. Carrier delays, customs processing, and peak seasons can affect delivery times.

Tracking
A tracking number will be emailed to you once your order is fulfilled. Please allow 24–48 hours for tracking to update after you receive it.

Customs & Duties (International Orders)
International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in your order total and are collected by your local customs authority.

Questions?
If your order hasn't arrived within the estimated window, reach out to us at hello@thegreynotes.com and we'll look into it.